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ChoreSnap’s Payment Policy

Last updated: May 11th, 2026

This Payment Policy forms part of ChoreSnap’s Terms and Conditions and applies to all Users (both Clients and Providers) who access or use the ChoreSnap Platform. Capitalized terms not defined herein have the meanings assigned to them in the Terms and Conditions.

 

1. Payments and Charges Owed by Clients

All amounts payable by Clients are clearly set out in an invoice (“Invoice”) generated upon completion of the Chore. The Invoice may include:

  • the fixed task fee set by the Provider and agreed to by the Client (the “Chore Fee”);

  • any pre-approved out-of-pocket expenses incurred by the Provider;

  • a ChoreSnap Platform Fee;

  • applicable cancellation charges (see Section 4);

  • any taxes (including VAT, where applicable) required by law.

 

By booking a Chore and providing a payment method, the Client authorizes ChoreSnap to automatically process payment using the selected method upon completion of the Chore. If the payment fails, ChoreSnap may attempt to process payment using alternative methods previously linked to the Client’s account.

ChoreSnap reserves the right to restrict future bookings where outstanding payments remain unresolved. All charges are non-refundable, except as expressly stated in the Terms or as required by applicable law.

 

2. Platform Fee

Clients pay a ChoreSnap Platform Fee to access and use the Platform, including support features, user verification, and communication tools. This fee is included in the total amount shown prior to confirming a booking and may vary based on the Chore category, location, and other variables.

ChoreSnap may revise this fee at any time. Clients will be notified of material changes and may discontinue use of the Platform if they do not agree to the updated terms.

 

3. Payments to Providers

Providers are paid the Chore Fee set at the time the service was listed, and in accordance with the timing and conditions outlined in their account. Providers must submit all required personal and financial information (including a valid bank account) for identity verification and payout processing.

 

ChoreSnap uses a third-party Payment Service Provider (Payment Service Provider, PSP) to facilitate all transactions. Providers and Clients must agree to and comply with the PSP’s separate terms and conditions. ChoreSnap is not a party to the PSP agreement and assumes no liability arising from the PSP’s services.

 

4. Off-Platform Payments Prohibited

All payments for Chores facilitated through ChoreSnap must be completed via the Platform. Off-platform payments, including cash, direct transfers, or third-party payment applications (for example, Tikkie), are strictly prohibited.

 

  • Providers and Clients may not solicit or accept off-platform payments.

  • Any invitations or attempts to circumvent ChoreSnap’s payment system must be reported immediately to ChoreSnap Support.

 

Violations may result in immediate account deactivation.

 

5. Pricing Transparency and Expenses

a. Provider Pricing

Providers must include recurring operational costs (for example, fuel, parking, travel, tools) in their set Chore prices. These costs may not be billed separately to Clients. Prices should reflect the total compensation expected for the service.

 

b. Allowable Expenses

In limited cases, out-of-pocket expenses directly required to complete a Chore (for example, cleaning products or hardware supplies) may be reimbursed up to a maximum of €100, provided that:

  • the expense is pre-approved by the Client in writing via the in-app chat;

  • a valid receipt is uploaded via the ChoreSnap app;

  • the item remains with the Client (excluding dump or disposal fees where permitted).

 

Bulk-purchased items must include a clear breakdown and the original receipt. Handwritten receipts may not be used to generate profit or conceal pricing.

 

6. Invoicing Guidelines (for Providers)

  • Providers may invoice only for time worked and approved expenses.

  • If no work was performed, the Chore must be canceled rather than invoiced.

  • Chore Assistants may only be invoiced as time worked (not as an expense), with Client confirmation via the chat thread.

  • After the first hour, time must be invoiced in 15-minute increments.

  • Invoices must be submitted within 24 hours of completing the Chore.

7. Tax Responsibilities

ChoreSnap operates in accordance with Dutch and EU tax laws. All fees shown include VAT, where applicable.

  • Providers are solely responsible for their own tax obligations, including income tax, VAT registration (where applicable), and filings.

  • ChoreSnap may issue digital receipts or invoices on the Provider’s behalf for compliance purposes.

  • ChoreSnap is not liable for any penalties, taxes, or interest owed by Providers.

 

In certain cases, ChoreSnap may suspend or limit account access where required by Dutch tax authorities (Belastingdienst) or if a Provider fails to demonstrate compliance when requested.

 

8. Fraud and Payment Disputes

In cases of suspected or confirmed fraud, ChoreSnap may decline, reverse, or hold a transaction until an investigation is complete. Clients will not be held liable for unauthorized charges if it is determined that they were not at fault.

 

9. Policy Enforcement

Violations of these Fees and Payments Terms, including off-platform payment activity, repeated cancellations, fraudulent invoicing, or tax non-compliance, may result in:

  • warnings or written notices;

  • temporary suspension or permanent deactivation of the account;

  • legal action or recovery of losses incurred by ChoreSnap or other Users.

 

ChoreSnap reserves the right to modify or update this policy at any time. Continued use of the Platform constitutes acceptance of the most current version.