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Choresnap’s Schedule & Cancellation Policy

Last updated: May 11th, 2026

At Choresnap, we are committed to maintaining a reliable, respectful, and professional platform that connects Clients with Providers. To promote transparency, minimize scheduling conflicts, and ensure a smooth user experience, this Policy outlines expectations regarding punctuality, availability, cancellations, and rescheduling.

This Policy applies to both Clients and Providers, and supplements the Choresnap Terms and Conditions. All Users are expected to manage their availability accurately, schedule Chores responsibly, and honor their commitments.

1 Timeliness and Access

a. Punctuality

Both Clients and Providers are expected to be on time and present at the scheduled start time of a Chore. Repeated lateness or unexcused absences may result in cancellation fees, penalties, reduced visibility, or account limitations.

b. Remote Access

If a Client will not be physically present, they must ensure the Provider can access the property at the scheduled time. This may include:

  • Granting access via smart lock or intercom;
  • Providing a key or access code in advance;
  • Offering clear entry instructions.

Failure to provide access may be treated as a Client “No Show”, and subject to cancellation fees.

2 Maintaining Accurate Availability

  • Providers must ensure that their availability calendar reflects their actual availability and should regularly update it.
  • Clients are entitled to rely on the Provider’s posted availability when booking a Chore.
  • Both parties should schedule Chores only at times when they are confident they can attend.

3 Cancellations

a. Cancellation by Clients

Clients may cancel a Chore at any time. However, a cancellation fee will apply if:

  • The Chore is canceled within 24 hours of the scheduled start time; or
  • The Client is unavailable or unresponsive at the scheduled time (a “No Show”).

Conditions for cancellation fees:

  • The Provider has not yet invoiced for the Chore;
  • The cancellation occurred within the last 30 days;
  • Same-day bookings, if canceled, are always subject to the cancellation fee, regardless of timing.

Clients will not be charged a cancellation fee if:

  • The Chore is canceled within 5 minutes of booking; or
  • The Provider fails to show up.

Cancellation Fee:

  • One (1) hour at the Provider’s hourly rate, plus Choresnap Platform service fees. The fee will be automatically charged to the Client’s payment method.

b. Cancellation by Providers

Providers must notify Clients at least 24 hours in advance if they are unable to complete a Chore. Repeated last-minute cancellations may result in:

  • Reduced visibility in search results;
  • Temporary booking restrictions;
  • Account suspension or deactivation in serious or repeated cases.

4 Rescheduling Rules

If a scheduling conflict arises, both parties are strongly encouraged to reschedule the Chore instead of canceling. Rescheduling must follow these guidelines:

  • If a Chore is due to start within 24 hours, both the Client and the Provider must mutually agree to the new time, and this must be confirmed in the in-app chat.
  • Rescheduling to circumvent cancellation fees is strictly prohibited.

Prohibited Example: A Chore scheduled to start within 24 hours is rescheduled to a later time beyond the 24-hour window, and then canceled — this is considered fee circumvention and is not allowed.

5 Provider Compensation for Cancellations

If a cancellation qualifies under Section 3(a), the affected Provider will receive:

  • One (1) hour of compensation at their hourly rate; or
  • The minimum project price, if applicable.

Exception: Providers with violations of the Terms and Conditions within the past 90 days may be ineligible for compensation.

6 Refunds

Authority to Refund

Choresnap may, in its sole discretion, issue partial or full refunds to Clients in cases where a Chore was not performed, was materially incomplete, or where a Provider failed to appear. By using the Platform, all Providers expressly authorize Choresnap to initiate such refunds from amounts paid into their connected Stripe account balances, even without the Provider’s separate consent at the time of refund.

Application Fee Reversal

In the event of a refund, any Choresnap service fee collected on the transaction will also be reversed.

Provider Liability

If a refund exceeds the Provider’s available Stripe balance, the negative balance will remain the Provider’s responsibility, and future payouts may be withheld until the balance is cleared.

Final Decision

Refund determinations made by Choresnap are final and binding, and may impact the Provider’s eligibility for continued use of the Platform.

7 Abuse and Limitations

Excessive rescheduling by either party may trigger an account review. Repeated abuse of cancellation or scheduling systems may result in:

  • Account suspension;
  • Deactivation;
  • Reduced booking visibility.

8 Refusal to Pay

Clients who refuse to pay a valid cancellation fee may have their account suspended or deactivated and may be held liable for additional costs incurred by Choresnap or the Provider.

9 Enforcement and Updates

Choresnap reserves the right to:

  • Investigate schedule- or cancellation-related misuse;
  • Take enforcement actions as necessary;
  • Modify or update this Policy at any time.

Continued use of the Choresnap Platform constitutes acceptance of the latest version of this Policy.